Linda's Electric Quilters is committed to providing quick and useful support for your machine issues. This section of our website is devoted to providing as many resources as possible to assist you. Here are several types of support we can offer.
1) Self Help through videos.
2) Request Technical Support
3) Telephone Support
Telephone support is available at 1-800-893-2748
4) In Store repairs and assistance
All service repairs must be set by appointment to ensure a technician is available to service the machine, to confirm we have parts on-hand, and to confirm that a hands-on service is required. Call 1-800-893-2748 or email us for an appointment. You MUST have a scheduled appointment for all machine services. Service appointments not on the schedule will have to be dropped off and you will be given a pick up day. This could be up to 2 weeks, depending on time of year.
Essential Tune up- $125.00 plus parts
Trouble Shooting Labor- $75.00 hour plus parts (Min of 2 hour labor) - electrical, wiring, motors
Small Repairs- $75.00 hour plus parts (Min of 1 hour labor) - tension & timing
5) Traveling Tech Program (House Calls)
Our Gammill Authorized Technicians are available - by appointment - for repairs. Currently the program encompasses a 75 mile driving radius from our Mckinney Store - 150 miles round trip.
SUB-DEALERS- Quilts and Creations and The Quilted Bliss offer a similar program.
Pricing for service calls are determined by the following scale:
1 to 25 miles roundtrip $75.00 + $75/hour + parts * Min of 1 hour labor charge
101 to 125 miles roundtrip $175.00 + $75/hour + parts* Min 1 hour labor charge
126 to 150 miles roundtrip $175.00 + $75/hour + parts* Min 1 hour labor charge
Basic Essential TUNEUP- Travel charge listed above + $125.00 plus parts. ( timing, tension, checking switches, motor brushes, bobbin case, wheels, clean and sew off)
* Prices are subject to change without notice
6) Transporting your machine for service
It is very important to bring your machine head and carriage/crosstrack for every service appointment. Without your crosstrack, your machine will not be able to be fixed. Travel with your machine in the back seat of a car or the cargo area in an SUV. We do not recommend for you to transport in a trunk or in the bed of a truck. The machine needs to travel upright, just like it sits on the table. Please bring your bobbin, bobbin case, thread and project being quilted at the time of the problem. Please WATCH THIS VIDEO on how to transport a Gammill.
7) Machine moving service for customer moving or selling their machine.
Our technicians will move your machine for you within the state of Texas and Oklahoma. All prices are subject to machine type, distance, machine accessories and location of the pickup/breakdown to the set up location.
Vision/Plus Model- $600.00, plus mileage from McKinney, Texas to end location site. Hydraulics, machines upstairs, have to go thru lower level window or 14ft will have $100.00 additional fee. Please call for complete quote at 1-800-893-2748
Statler- $800.00, plus mileage from McKinney, Texas to end location site. Hydraulics, machines upstairs, have to go thru lower level window or 14ft table will have $100.00 additional fee. Please call for complete quote at 1-800-893-2748
Note- Moving a customers machine does not include the technician servicing the machine. If you need service, this will need to be added on at time of scheduling to ensure the technician brings the correct parts to the machine move. We are not responsible for a customers machine working at time of move, without this service being added on.